Terms for using CompeteDesk.

The service

CompeteDesk runs a Shortlist Sprint: an automated test of the questions buyers ask before they shortlist vendors, across Google, Google AI Overview, ChatGPT and Perplexity. It returns a report with buyer loss cards, the cited sources behind them, one fix brief and a retest plan.

It is decision support for business teams. It is not legal, financial, investment, tax or other regulated professional advice.

Payment

The Shortlist Sprint is a single, one-time purchase. The price is £295, paid at checkout through Stripe. There is no subscription and nothing renews.

Your purchase includes one before-and-after retest of the same questions, run once your fix is live. Reply to your report email to schedule it. Any further retests are optional and priced separately.

Delivery

After payment, we start the full sprint automatically. We review the evidence before sending the final report. Within one working day, we send the report. If we cannot produce one that meets our evidence standard, we refund the payment.

If a paid report does not clear review, we will email you within one working day with the reason. We will rerun the sprint with adjusted inputs or refund the purchase.

You need to create or sign in to an account to view a paid report.

Cancellation and refunds

The sprint is digital content started after payment. By paying, you ask us to begin before the 14-day cancellation period ends. Once work has started, the statutory 14-day cancellation right may no longer apply to the generated digital content.

If the scan fails to run or the report does not generate, email [email protected] and we will re-run it or refund the purchase. If you are a consumer, this does not affect your statutory rights for digital content that is faulty, not as described, or not fit for purpose, including repair or replacement and, where required by law, a price reduction.

Who you are buying as

CompeteDesk is intended for business use. If you buy on behalf of a company, partnership, or as part of your trade, business, craft or profession, you are buying as a business customer. If you buy as an individual acting wholly or mainly outside those purposes, consumer rights may apply.

Nothing in these terms excludes or limits liability where it would be unlawful to do so, including for fraud, fraudulent misrepresentation, or death or personal injury caused by negligence.

Acceptable use

Each purchase covers one sprint for one company you are authorised to test. Do not resell the report or present it as an independent endorsement of any vendor.

Source limits

Public-source testing can miss blocked, removed, private or newly published pages, and results are a snapshot of the surfaces at the time of the run. Any fix we suggest is a recommendation to consider, not a guarantee that your shortlist position will move.

Customer judgement

Use each report as a starting point for review, not as an instruction to act. You remain responsible for your commercial decisions, legal checks, pricing and customer communications.

Availability

The service depends on public websites, third-party platforms, search access, payment processing and email delivery. We may pause, retry or suppress a result where evidence is too thin to report responsibly.